FAQ's + Shop Policies

ORDERS

Some products are handmade to order. We make every effort to keep our turn around time to 10 days, however this can fluctuate during busier times such as holidays. Please contact us for current turn around time. Turn around time is the time to make your sign prior to shipping.

CURRENCY

Our shop is located in Canada so our checkout will process in Canadian dollars only, HOWEVER, like any cross boarder purchases your credit card company or pay pal will charge you in USD conversion, so your final charge you pay is the USD price.

ABOUT OUR SIGNS

Made from quality wood | latex paint | wood stain

All signs come ready to hang with wire backing or D hooks. Please use common sense and follow manufacturers instructions for whatever hardware you choose to hang your sign with. Angela Slade & Vibe Marketplace assumes no responsibility for any accidents or incidents that occur once your sign leaves our warehouse. By completing your purchase you accept responsibility.

Measurements are approximate and can vary by 1"

Each sign is an original we hand paint and distress each and every sign, no two signs are exactly the same. Due to the natural character of wood sometimes cracks, knots, chips and imperfections are present. We make no effort to cover these as they enhance the natural rustic look of this wood sign!

CUSTOM DESIGNS + ARTWORK

We happily except custom designs, however due to the high volume of orders we prep all sizes on our website in bulk and there for are only able to offer those sizes. All designs are the intellectual property of Angela Slade & Vibe Marketplace and are subject to copyright laws. Any custom designed artwork belongs to Angela Slade & Vibe Marketplace and may be used at our discretion. Art proofs will be sent prior to paint your custom sign, once an art proof is approved no changes can be made and you will be held liable for approving the design.

RETURNS | EXCHANGES | CANCELLATIONS

Due to the custom nature of our work and the high costs of shipping, we are unable to accept exchanges or returns. No exceptions.

If you need to CANCEL your order it must be done within 24 hours. Cancelled orders are subject to a 5% processing fee.

For the above reasons, it is very important to verify your order before completing order!

SHIPPING

For the Holiday seasons USA orders will ship via Fedex and Canadian orders will ship via Purolator or UPS.

Standard shipping times are between 1-7 business days in Canada and 2-4 business days to USA.

We reserve the right to use the most economical shipping available.

Your order will come packaged with corner protectors and a 200 LB test box. We make every effort to ensure you package is carefully wrapped. Vibe Marketplace is not responsible for any damages caused by shipping, lost or stolen packages or missed deliveries. Please ensure that your shipping information is correct at checkout. We make every effort to ensure that you order is packed to withstand shipping. We cannot control shipping, if your package arrives damaged please send us an email. As a courtesy to our customers, your package comes with complimentary $100 insurance and damage claims are approved/denied on case-by-case basis at the discretion of the shipping company.

WHOLESALE

We are happy to offer unique retailers a profitable wholesale program. Please email vibemarketplace@angelaslade.com for more information.


PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our shop, new products and other updates.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at vibemarketplace@angelaslade.com

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

SQUARESPACE

Our online shop is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Squarespace’s data storage, databases and the general Squarespace application.

For more insight, you may also want to read the Squarespace Terms of Service here or Privacy Statement here.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We use Stripe.com as our payment gateway, please refer to their privacy policy here: https://stripe.com/gb/privacy

LINKS

When you click on links on our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Squarespace, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.

COOKIES

Vibe Marketplace online shop is built using Squarespace.com and Stripe.com, for more information on cookies that may be stored on your computer, please refer to their privacy policies:

http://www.squarespace.com/privacy/
https://stripe.com/gb/privacy

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at vibemarketplace@angelaslade.com